Legal
Refund Policy
Last updated: June 2026
We want you to be satisfied with every purchase. Please read this policy carefully as different rules apply to different services.
1. Digital License Keys (InterVault)
Eligibility for refund:
- License key is invalid or does not activate — full refund or replacement
- Wrong product delivered — full refund or exchange
- Duplicate charge for the same order — full refund of duplicate
Not eligible for refund:
- Change of mind after key has been delivered
- Key already activated and used
- Purchase made in error by the customer
- Incompatibility with your device (please confirm compatibility before purchase)
2. IPTV Subscriptions (StreamNG)
Eligible for refund:
- Credentials not delivered within 2 hours of payment — full refund
- Service completely non-functional from day one — full refund or free extension
- Duplicate subscription charged — full refund of duplicate
Not eligible for refund:
- Change of mind after credentials are delivered
- Individual channel not working (we do not guarantee specific channels)
- Buffering or quality issues due to your internet connection
- Subscription already used for more than 3 days
- Account suspended due to sharing beyond subscription limits
3. JD Convert Credits
Eligible for refund:
- Credits not added to account after successful payment — full credit addition or refund
- Duplicate charge — full refund of duplicate
Not eligible for refund:
- Credits already used for conversions
- Change of mind after credits are added
- Dissatisfaction with conversion quality (free conversion is available to test before buying credits)
4. Physical Products & IT Services
Electronics purchases:
- Faulty product on delivery — replacement or full refund within 7 days
- Wrong item delivered — replacement or full refund
- Change of mind — exchange only within 3 days, item must be unused and in original packaging
IT Services (repairs, installations):
- Same fault recurs within 30 days of repair — free re-repair
- Service not completed as agreed — partial or full refund depending on work done
- Parts purchased for repair are non-refundable once installed
5. How to Request a Refund
- Contact us within the eligible timeframe
- Provide your order ID or Paystack reference number
- Describe the issue clearly
- We will review and respond within 24 hours
- Approved refunds are processed within 3-5 business days to your original payment method
6. Contact for Refunds
Please do not initiate a chargeback with your bank before contacting us first. We are committed to resolving issues fairly and promptly.